Katie Dulak
Technical Support Coordinator

How I make a difference :

make a difference by marrying customer service to technical support in an effort to make a positive experience out of the not so positive circumstances caused by PC problems. As the technical support coordinator my role is to provide oversight for all tickets and ensure they are handled with care from submission to resolution. By facilitating communication and abiding by the age old practice of following up, my goal is to make all clients feel safe and secure that their support needs are being handled in a thorough and timely manner.

About Katie:

Katie Dulak was born and raised in Tallahassee Florida and transplanted to Wetumpka,AL with her military family. She graduated from Wetumpka High School in 2011. She achieved her Bachelor of Science in Business Administration with a focus in Marketing from Auburn University in 2015. From there she worked in business2business sales at T-Mobile and Bluewater Broadcasting and in retail management at Gamestop before joining Bacheler Technologies in 2018 as the technical support coordinator.